FAQs | Vista Abode

What is a tenancy agreement?

A tenancy agreement is a legal contract between you and the landlord. It outlines key terms such as:

Rent amount and payment schedule
Tenancy duration
Responsibilities for both parties
Notice periods and conditions

Do I need a written tenancy agreement?

Yes. While verbal agreements can be legally valid, a written contract protects both tenant and landlord by clearly defining expectations and responsibilities.
What documents will I need to rent?

To proceed with your application, you’ll typically be asked for:

Photographic ID (passport or driving licence)
Proof of income and affordability (recent payslips and bank statements)
Right to Rent share code (if you’re a non-UK national)
Previous address history

What is a holding deposit?

A holding deposit reserves the property while referencing checks are completed. It’s capped at one week’s rent and will be applied to your full deposit if the tenancy goes ahead.

How is my tenancy deposit protected?

Your deposit will be registered with a government-approved protection scheme — such as the Deposit Protection Service (DPS), MyDeposits, or Tenancy Deposit Scheme (TDS). You’ll receive confirmation once it’s secured.

Can my landlord raise the rent?

Yes — but only under specific conditions:

If allowed in your tenancy agreement
With proper notice (usually 1 month for periodic tenancies)
Through formal procedures or mutual agreement

Can I be charged for cleaning?

Only if the property is returned in a noticeably worse condition than when you moved in. All charges must be fair and supported by a check-out report.

Can I keep a pet?

You can request permission from the landlord. Landlords are required to consider it reasonably and respond within 42 days. Some may ask for additional clauses or insurance.

What happens if repairs are not carried out?

Raise the issue with your landlord or agent in writing. If repairs are still not made, your local council’s housing team can step in and take further action if necessary.

Can my landlord enter the property whenever they want?

No. Landlords must give at least 24 hours’ written notice, except in emergencies. Tenants have a right to privacy and peaceful enjoyment of the property.

How do I end my tenancy?

You’ll need to give written notice in line with your agreement. If a break clause is included, it may allow you to leave early. Always check your contract and confirm in writing.

What if I fall behind on rent?

Let your landlord or letting agent know immediately. You may be eligible for financial support (such as Housing Benefit or Discretionary Housing Payments). The sooner you act, the more options are available.