Tenant Information

Yes. While verbal agreements can be legally valid, a written contract protects both tenant and landlord by clearly defining expectations and responsibilities.
What documents will I need to rent?

To proceed with your application, you’ll typically be asked for:

• Photographic ID (passport or driving licence)
• Proof of income and affordability (recent payslips and bank statements)
• Right to Rent share code (if you’re a non-UK national)
• Previous address history

A holding deposit reserves the property while referencing checks are completed. It’s capped at one week’s rent and will be applied to your full deposit if the tenancy goes ahead.

Your deposit will be registered with a government-approved protection scheme — such as the Deposit Protection Service (DPS), MyDeposits, or Tenancy Deposit Scheme (TDS). You’ll receive confirmation once it’s secured.

Yes — but only under specific conditions:

• If allowed in your tenancy agreement
• With proper notice (usually 1 month for periodic tenancies)
• Through formal procedures or mutual agreement

Only if the property is returned in a noticeably worse condition than when you moved in. All charges must be fair and supported by a check-out report.

You can request permission from the landlord. Landlords are required to consider it reasonably and respond within 42 days. Some may ask for additional clauses or insurance.

Raise the issue with your landlord or agent in writing. If repairs are still not made, your local council’s housing team can step in and take further action if necessary.

No. Landlords must give at least 24 hours’ written notice, except in emergencies. Tenants have a right to privacy and peaceful enjoyment of the property.

You’ll need to give written notice in line with your agreement. If a break clause is included, it may allow you to leave early. Always check your contract and confirm in writing.

Let your landlord or letting agent know immediately. You may be eligible for financial support (such as Housing Benefit or Discretionary Housing Payments). The sooner you act, the more options are available.